Frequently Asked Questions
Most moving questions come down to three things: what it costs, whether the crew can be trusted, and what happens if something goes wrong. Here’s exactly how Milestone Moving Co. answers each of those – in plain language, with no fine print waiting to surface on move day.
Pricing and Estimates
How much does moving service cost in Hollywood, FL?
Moving costs in Hollywood typically range from $450 to $850 for a local move and from $2,400 to $6,500 or more for long-distance relocations, depending on the size of your home, the volume of items, and the services you add. Those are market ranges – your actual number comes from a real survey of your home, not a phone guess. After that survey, Milestone issues a binding written quote: the number we give you is the number you pay, full stop. It does not rise on move day, on the ramp, or at delivery.
Call (855) 890-3455 for a free in-home or video estimate – there is no charge and no obligation.
Do you offer free estimates?
Yes – every quote from Milestone Moving Co. starts with a free in-home or video survey at no cost to you. We walk through your home (in person or over video), note every room, every specialty item, every flight of stairs, and then produce a binding written number. There is nothing to sign at the estimate stage, and the estimate itself carries no fee. Families in Hollywood, Hallandale Beach, and Pembroke Pines have been using this process since 2006 to eliminate the quote-doubling surprise that has made the moving industry notorious.
Will my quote change on moving day?
No – the price we quote is the price you pay, period. After your in-home or video survey, Milestone issues a binding written quote backed by our Move-Right Guarantee. That number does not increase when the truck pulls up, when the crew starts loading, or when your furniture reaches the door of your new home. We built this policy specifically because ramp-day price increases are the single most common moving complaint in South Florida. If a quote can still go up, it isn’t really a quote.
What payment methods do you accept?
Milestone Moving Co. accepts all major credit cards, debit cards, certified check, and bank transfer. We’ll confirm the accepted forms of payment when we issue your written quote so there are no surprises on move day. If you have a specific payment need, call (855) 890-3455 and a live person will work through the options with you directly.
Is there a discount available?
Yes – moves over $2,500 are currently eligible for $250 off the total. Every full-service move also includes free wardrobe boxes, which typically saves $30 to $60 on packing supplies alone. Both offers apply automatically – you don’t need a coupon code or a special request. Confirm current eligibility when you book by calling (855) 890-3455.
Scheduling and Response
How fast can Milestone respond to a move request in Hollywood?
For standard scheduled moves, we typically confirm a date and arrival window within one business day of your free estimate. For urgent situations, call (855) 890-3455 directly – a live person answers 24 hours a day, seven days a week, and we’ll tell you honestly what the earliest available slot looks like. Hollywood and the surrounding Broward County area are home turf: our branded trucks are garaged locally, so we’re not routing a crew from three counties away.
Do you offer emergency moving service?
Yes – Milestone Moving Co. handles urgent and time-sensitive moves in the Hollywood area. Whether a lease end date came up faster than expected or a situation at your current address requires a fast exit, call (855) 890-3455 any hour of the day. A live person answers that line around the clock, not a voicemail system, and can tell you availability in real time. We won’t promise same-day service without checking our schedule honestly, but we will always tell you exactly where you stand.
What does “named pickup and delivery window” mean?
It means we give you a specific arrival window in writing – not a vague “sometime in the morning” – and we call before the crew knocks on your door. Your time matters. Blocking an entire day to wait for a truck that shows up whenever it feels like it is not a service; it’s a burden. Our crews operate on written schedules, and if something changes, we call you. That commitment is part of the Move-Right Guarantee on every Milestone job.
How do I schedule a move with Milestone Moving Co.?
- Call (855) 890-3455 or request a free estimate online. A live person walks through your move details and schedules your in-home or video survey.
- Complete the free home survey. We assess every room, note specialty items (pianos, artwork, large furniture), and measure access points so nothing is left to guesswork.
- Receive your binding written quote. The number is fixed. You review it, ask any questions, and sign when you’re satisfied – no pressure, no expiring countdown timers.
- Confirm your move date and arrival window. We book the crew, log your window, and send written confirmation. The price is locked from this point forward.
- Move day. Your uniformed, background-checked crew arrives in the window we gave you, calls ahead, and completes the job to the standards in your agreement.
- Post-move support. Our 90-Day Done Right Promise begins at delivery. If anything Milestone moved or packed isn’t right, one call to (855) 890-3455 brings a crew or a check – not a claim form.
Licensing, Trust, and Guarantees
Is Milestone Moving Co. licensed and insured?
Yes – Milestone Moving Co. is fully state-licensed and insured to operate as a moving company in Florida, covering both intrastate and interstate moves. We carry the coverage required under Florida law for household goods carriers, and every move includes full-value protection on everything Milestone packs. Licensing and insurance documentation is available on request – call (855) 890-3455 and a team member will walk you through it.
Do you guarantee your work?
Yes, and the guarantee has a name and a defined term: the 90-Day Done Right Promise. For 90 days after delivery, if anything Milestone moved or packed isn’t right, one call brings a crew back to fix it or a check to cover the repair – not a third-party subcontractor and not a claim form that takes three months to go nowhere. This is a written commitment, not a marketing line. It’s also the reason Dale Whitmore built Milestone the way he did: the industry’s reputation for disappearing after delivery day is exactly the problem this guarantee exists to solve.
Who are the people moving my belongings?
Every person on a Milestone crew is a background-checked, uniformed mover on Milestone’s own payroll – trained to company standards and carrying Milestone identification. We do not use gig labor, day workers sourced from a text message, or unlabeled subcontractors. When the truck pulls up, the crew member at your door works for Milestone Moving Co., not for an app. That distinction matters most when something needs to be made right: a crew member on payroll is accountable; an anonymous day laborer is not.
How does the 90-Day Done Right Promise actually work?
Within 90 days of your delivery date, if you find damage to something Milestone moved or packed, or if the job was completed in a way that doesn’t match your agreement, call (855) 890-3455 and report it. A live person answers that line at any hour. From there, Milestone either schedules a crew to correct the issue or issues a check – the resolution is between you and Milestone directly, without routing you to a third-party claim system. There is no multi-week waiting period and no subcontractor standing between you and a fix.
What areas does Milestone Moving Co. serve?
Milestone Moving Co. is based in Hollywood, Florida, and serves the full Broward County area, including Fort Lauderdale, Hallandale Beach, Pembroke Pines, Miramar, Dania Beach, Davie, Cooper City, and surrounding communities. For long-distance moves, we handle relocations across Florida and interstate moves throughout the continental United States. Our branded trucks are garaged in the markets we serve, so you’re not getting a crew that drove four hours to reach your front door. If you’re unsure whether your address falls in our service area, call (855) 890-3455 – the answer takes about 30 seconds.
Specific Services
Do you handle local moving in Hollywood?
Yes – local moving within Hollywood and Broward County is one of Milestone’s core services, handled the same way as every other job: binding quote, uniformed crew, named arrival window, 90-Day Done Right Promise. Local Moving in Hollywood covers the specifics of how we handle same-county and short-distance relocations, including apartment moves, house-to-house transfers, and senior relocations. Moves that look simple on a map can still involve elevator coordination, building permits, narrow stairwells in older Hollywood neighborhoods near Young Circle, and HOA loading-dock rules – we’ve seen all of it and plan for it before the truck rolls.
Do you handle long distance moving?
Yes – Milestone Moving Co. handles long-distance moves from Hollywood to destinations across Florida and throughout the continental United States. Long-distance quotes follow the same binding process: a real survey, a written number, and a price that does not change at any point in the move. For interstate moves, we provide a named delivery window, not a vague multi-week range. Families leaving Hollywood for Atlanta, Charlotte, or Houston have relied on this process to avoid the industry’s most common long-haul problem: the truck that disappears for three weeks and resurfaces with a higher bill.
Do you handle packing services?
Yes – Milestone offers full-service packing where our crew handles every box, wrap, and seal, as well as partial packing for specific rooms or items you’d prefer to hand off. Everything Milestone packs is covered by the Move-Right Guarantee and the 90-Day Done Right Promise, which is worth noting: if you pack it yourself, protection is limited to items we can verify were packed to standard. Full-service packing removes that variable entirely. Every full-service move also includes free wardrobe boxes, so your hanging clothes arrive ready to go back on the rod.
Do you handle piano and specialty moving?
Yes – Milestone Moving Co. moves upright and grand pianos, antiques, large artwork, gun safes, and other high-value or awkward specialty items. These moves require different equipment, different crew positioning, and a survey that accounts for doorway clearance, stairwells, and landing space – details that a general quote over the phone routinely misses. We include specialty items in the home survey so the binding quote reflects the actual work, not an estimate made before anyone looked at the instrument or the access point. If you have a grand piano or a piece with serious sentimental or financial value, mention it when you call (855) 890-3455 and we’ll walk through the specifics before we quote anything.
Do you offer storage solutions?
Yes – Milestone provides moving and storage solutions for situations where there’s a gap between your move-out and move-in dates, or when you need to stage household goods during a renovation. Items stored through Milestone remain under the same accountability framework as the move itself: your belongings are handled by Milestone crews, not handed off to a third-party warehouse where the chain of custody disappears. Ask about storage availability when you schedule your free estimate.
Do you handle office and commercial moving?
Yes – Milestone Moving Co. handles office relocations and commercial moves in the Hollywood area and across South Florida. Commercial moves have their own set of constraints: business-hour limitations, IT equipment handling, coordinating access with building management, and minimizing downtime. We plan commercial jobs the same way we plan residential ones – with a real survey, a binding written number, and a crew that knows what it’s walking into before the first box is touched. If your business is relocating in or out of Hollywood, call (855) 890-3455 to discuss a site survey.
Do you offer labor-only and loading help?
Yes – if you’ve rented your own truck or need hands to load a PODS container, Milestone offers labor-only and loading help without requiring you to book the full move package. This service is useful for local moves where you’re handling transport yourself, or when you need experienced movers to handle the physical work while you manage the logistics. Labor-only jobs follow the same crew standards: background-checked, uniformed, on Milestone’s payroll.
- Binding written quote – the number we give you after a real survey is the number you pay
- Named arrival window – we give you a specific window in writing, then call before we knock
- Background-checked, uniformed crew – on Milestone’s payroll, never gig labor
- 90-Day Done Right Promise – any issue after delivery is resolved with a crew or a check, not a claim form
- Live phone support, 24/7 – (855) 890-3455 reaches a real person before the move, during the move, and at the claims desk
- Free wardrobe boxes – included on every full-service move
- $250 off moves over $2,500 – confirm eligibility when you book
Milestone Moving Co. has been operating in Hollywood since 2006, and Dale Whitmore built the company around one principle: put it in writing, show up in uniform, and still answer the phone 90 days later. The questions above cover what most people need to know before booking. If your situation is more specific, a live person is at (855) 890-3455 around the clock. Visit our home page to learn more about the full range of services we offer.
Ready to get a number that won’t change on you? Call (855) 890-3455 to schedule your free in-home or video estimate. No fee, no obligation – just a binding quote from a company that’s been keeping its word in Hollywood, Florida for over 20 years.
Have a question we didn’t cover? Call Milestone Moving Co. at (855) 890-3455.
Written by Dale Whitmore, Owner at Milestone Moving Co., serving Hollywood, FL since 2006.