Privacy Policy
Effective date: May 1, 2026
Welcome, and thanks for visiting Milestone Moving Co. at milestonemovingco.com. This Privacy Policy explains how we collect, use, and share information about you when you visit our site or submit a service request. By using milestonemovingco.com or sending us any information, you are accepting the practices described here.
A quick word about what we do: Milestone Moving Co. is a home-services marketing and referral company. We advertise home services, take requests from visitors like you, and then connect those requests with independent local businesses that handle the actual work. We do not send crews, perform installations, or manage field operations ourselves - that is entirely the territory of the businesses we refer you to.
This policy applies to anyone who visits milestonemovingco.com, submits a quote request, starts a chat, calls us, or otherwise interacts with us online. Please read it before you use the site. If you do not agree, please do not submit your information.
1. Your Consent to Be Contacted
When you fill out a form, start a chat, or send us your information in any other way, you are giving us your express written consent to do a few things. First, you are authorizing us to pass your information along to the business that will respond to your request - more on that in the sharing section. Second, you are authorizing Milestone Moving Co. and the business that receives your request to reach out to you by phone, text message, or email to follow up on what you asked about.
That phone contact may include calls placed with an automatic telephone dialing system, prerecorded messages, or artificial-voice messages - even if the number you provide is on a do-not-call registry. You do not have to agree to receive these calls or texts as a condition of buying or receiving any service. If you would rather not be contacted that way, simply do not submit the form, or reach out to us through our contact page to let us know your preferences after the fact.
2. How We Share Your Information
The whole point of what we do is connecting you with someone who can actually help. When you submit a request through milestonemovingco.com, the contact details and project information you provide - your name, phone number, email, address, and description of the work you need - are sent directly to the local companies and specialists in our network who are positioned to respond, quote, and take on that job.
Those companies are independently owned and operated. They are not our employees, agents, or subsidiaries. Once they receive your information, they may contact you directly to schedule an estimate or discuss your project. Their use of your information is governed by their own privacy practices, and we encourage you to ask them about those practices when they reach out.
We may also share your information with vendors and service providers who help us run our business - things like call routing, customer relationship management platforms, and hosting. Those vendors are only permitted to use your information to perform the services they provide to us.
Beyond that, we may disclose information if required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.
3. Cookies and Similar Technologies
Like most websites, milestonemovingco.com uses cookies and similar tracking tools. We use them to remember your preferences, keep the site running smoothly, and get a general picture of how visitors navigate our pages - which content gets attention, where people arrive from, and so on. None of that is unusual, and none of it is used to build a profile on you personally for unrelated purposes.
Some of the cookies on the site come from advertising and analytics partners. Under certain state privacy laws, the use of those cookies to show you targeted ads may be treated as a form of data "sharing." You have the right to limit that. Your browser settings let you block or delete cookies at any time - most browsers have a straightforward privacy or settings menu where you can do this. Keep in mind that turning off cookies may affect how parts of the site work.
If you would like to opt out of analytics or advertising cookies that may qualify as "sharing" for targeted advertising purposes under state law, you can make that request through our contact page and we will walk you through your options.
4. Information We Collect
We collect information in a couple of ways - what you give us directly, and some basic technical data that comes along automatically when you browse.
On the direct side, when you submit a quote request, fill out a contact form, chat with us, or call in, we typically gather your name, the best phone number and email address to reach you, the address of the property where work is needed, and a description of the project or service you are looking for. If you start a chat session, the contents of that conversation are also captured.
On the technical side, our site automatically collects standard information about your visit: the pages you looked at, how long you spent on the site, the type of browser and device you were using, your approximate location based on IP address, and the source that brought you here (a search engine, an ad, a referral link, etc.). This data helps us understand site performance and improve the experience for future visitors.
We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through the site, please contact us right away.
5. Our Family of Brands and Shared Vendors
Milestone Moving Co. is one brand within a larger group of home-service websites and companies that share common ownership or management. That group runs multiple brands covering different trades and service areas, and those brands rely on a shared set of back-end tools and providers - including call-answering services, scheduling and CRM systems, web hosting, and marketing platforms.
Your personal information may be shared among the brands and companies in that group so your request can be routed to the right trade specialty or geographic area, and for purposes like customer support, billing administration, fraud prevention, and overall quality control. Any brand or vendor within that group that receives your information is expected to treat it in a manner consistent with this policy or a policy that is substantially similar in the protections it provides.
6. Text Message (SMS) Disclosures
When you submit a request through milestonemovingco.com, both Milestone Moving Co. and the independent business or professional that takes your request may send you text messages related to that request.
By submitting your information, you consent to receive text messages - as well as phone calls - that may be placed using an automatic telephone dialing system or that may use a prerecorded or artificial voice. This consent is not a requirement for purchasing any goods or services. You can always ask to be reached a different way.
Message frequency will vary depending on the nature of your request and how the responding business follows up - there is no fixed number of messages per month. Standard message and data rates from your mobile carrier may apply.
To stop text messages at any time, simply reply STOP to any message you receive. Reply HELP to any message if you need assistance. Please note that opting out of texts will stop SMS messages, but if you have an open service request, the businesses involved may still contact you by phone or email unless you specifically ask them not to.
You can also send opt-out requests or questions about messaging through our contact page.
7. State Privacy Rights
If you live in California, Virginia, Colorado, Connecticut, Utah, or another state that has enacted a comparable consumer privacy law, you have specific rights regarding your personal information. Here is what those rights generally include:
- Right to know and access: You can ask us what categories and specific pieces of personal information we have collected about you, and who has received it.
- Right to correct: If something we have on file about you is inaccurate, you can ask us to fix it.
- Right to delete: You can request that we delete the personal information we hold about you, subject to certain legal exceptions.
- Right to data portability: You can ask for a copy of your information in a portable, usable format.
- Right to opt out of sale, sharing, and targeted advertising: You have the right to opt out of the sale or sharing of your personal information and its use for targeted advertising or certain types of profiling.
We want to be straightforward about something important: when you submit a service request through milestonemovingco.com, your contact and project information is passed on to the independent businesses that will respond to you. Under some state privacy laws, that transfer may qualify as a "sale" or "sharing" of personal information. We are not going to pretend otherwise. If you do not want your information passed along in that way, please do not submit a request. If you have already submitted one and want to opt out or withdraw your information, contact us through our contact page - that is the mechanism for making that request. There is no toggle or banner on the site for this; just reach out directly.
To exercise any of the rights listed above, send your request through our contact page. An authorized agent may submit a request on your behalf as long as they can provide reasonable proof of their authorization. We may need to verify your identity before we can act on a request. Once we have what we need, we will respond within the timeframe the applicable law requires.
If we decline your request, you can appeal that decision by replying to our response or contacting us again through the same contact page. We will let you know the outcome of any appeal.
Finally: exercising your privacy rights will never result in us denying you service, charging you a different price, or treating you differently than any other visitor. Your rights are yours to use.
8. Analytics and Aggregate Data
We use analytics tools to track overall traffic patterns, measure the performance of our advertising, and understand how people find and use milestonemovingco.com. The statistics we look at - things like total page views, conversion rates, or ad click performance - are aggregate or de-identified figures that do not identify any individual person. We do not sell those aggregate or de-identified statistics to anyone.
That said, as noted in the state-rights section above, the submission of a service request does involve passing your personal information to the businesses in our network, which may constitute a sale or share of personal information under applicable state law. The assurance in this section about analytics data is limited to aggregate and de-identified data only and should not be read more broadly than that.
9. Questions or Privacy Requests
If you have any questions about this Privacy Policy, want to understand how your information has been used, or need to submit a privacy rights request, we would like to hear from you. Please reach out through our contact page and we will do our best to respond promptly.
This policy was last updated on May 1, 2026. We may update it from time to time, and when we do, the revised version will be posted at milestonemovingco.com with a new effective date. Continuing to use the site after an update means you accept the revised policy.
© 2026 Milestone Moving Co.. All rights reserved.